Symbol-technologies MC9000-K User Manual Page 390
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- Table of contents
- TROUBLESHOOTING
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MC9000-K/S for Embedded Windows® CE .NET Product Reference Guide
12-4
Troubleshooting
Table 12-1. Troubleshooting the Mobile Computer
Problem Cause Solution
Mobile computer does not turn
on.
Lithium-ion battery not
charged.
Charge or replace the lithium-ion battery in the mobile
computer.
Lithium-ion battery not
installed properly.
Ensure battery is installed properly. See Main Battery
Insertion and Removal on page 1-9.
System crash. Perform a warm boot. If the mobile computer still does
not turn on, perform a cold boot. See Resetting the
Mobile Computer on page 2-39.
Rechargeable lithium-ion battery
did not charge.
Battery failed. Replace battery. If the mobile computer still does not
operate, try a warm boot, then a cold boot. See
Resetting the Mobile Computer on page 2-39.
Mobile computer removed
from cradle while battery was
charging.
Insert mobile computer in cradle and begin charging.
The lithium-ion battery requires about four hours to
recharge fully.
Cannot see characters on display. Mobile computer not powered
on.
Press the Power button.
During data communication, no
data was transmitted, or
transmitted data was
incomplete.
Mobile computer removed
from cradle or unplugged from
host computer during
communication.
Replace the mobile computer in the cradle, or reattach
the Synchronization cable and re-transmit.
Incorrect cable configuration. See the System Administrator.
Communication software was
incorrectly installed or
configured.
Perform setup. See Chapter 4, Communications for
details.
No sound is audible. Volume setting is low or
turned off.
Unit may be a beeper only unit or incorrect Config
Block is programmed into device.
- MC9000-K/S 1
- CE .NET 3
- Product Reference Guide 3
- Revision History 5
- Chapter 3. Settings 9
- Chapter 4. Communications 11
- Chapter 5. Applications 12
- Chapter 7. Accessories 13
- Chapter 9. AirBEAM Smart 15
- Chapter 11. Desktop Emulator 16
- Contents 17
- Appendix B. Keypad Maps 18
- Glossary 18
- Tell Us What You Think 18
- About This Guide 19
- Chapter Descriptions 22
- Notational Conventions 23
- Service Information 24
- Symbol Support Center 25
- Getting Started 29
- Unpacking 34
- Insert the Main Battery 37
- Main Battery Removal 38
- Hand Strap 43
- Starting the Mobile Computer 45
- Calibration Screen 46
- Operating the MC9000-K/S 49
- 28-Key Keypad 52
- Appendix B, Keypad Maps 55
- 43-Key Keypad 56
- 53-Key Keypad 59
- VT Emulator 68
- Keypad Special Functions 71
- Power Button 72
- Headphone 72
- Figure 2-9. Taskbar 75
- Table 2-9. Taskbar Icons 75
- Table 2-10. Taskbar Buttons 76
- Sart Button 77
- Keyboard Input Panel Button 77
- Desktop Button 77
- Taskbar Icons 78
- Task Manager and Properties 79
- Properties 80
- Advanced Tab 81
- Entering Information 82
- Data Capture 83
- Scanning Considerations 84
- Operational Modes 85
- Aiming the Imager 86
- Resetting the Mobile Computer 87
- Performing a Cold Boot 88
- Waking the Mobile Computer 89
- Startup Folder 91
- Run Files 91
- Audio Event Aliasing 91
- Terminal Emulators 92
- Windows Control Panel Menu 97
- Bluetooth Device Properties 100
- Settings 101
- Starting Bluetooth 103
- Table 3-2. Bluetooth Icons 104
- Certificates 107
- Date/Time 108
- Device Management 109
- Dialing 110
- Table 3-3. Dialing Characters 111
- Background Tab 112
- Appearance Tab 113
- Input Panel 114
- Keyboard 115
- 4. Tap OK to apply changes 116
- Identification Tab 118
- Notes Tab 119
- Network ID Tab 119
- PC Connection 120
- Regional Settings 121
- Number Tab 122
- Currency Tab 122
- Time Tab 123
- Date Tab 123
- Remove Programs 124
- Double-Tap Tab 125
- Calibrate Tab 126
- General Tab 127
- Memory Tab 128
- Device Name Tab 129
- Copyrights Tab 130
- Series 9000 Demo Window 131
- Control Panel 132
- Menu Item Description 133
- About Ctl Panel 134
- System Version 135
- Unique Unit ID 136
- Power Settings 139
- Bluetooth Settings 143
- Date and Time 144
- Printer Settings 145
- Comm Settings 148
- Display Settings 149
- Audio Settings 150
- Scanner Settings 151
- Reader Parameters 152
- Table 3-8. Reader Parameters 152
- Interface Parameters 153
- Scan Parameters 154
- Table 3-10. Scan Parameters 155
- WAV File 156
- Device Information 157
- Scanner Version 158
- Communications 159
- Introduction 161
- Setting up a Partnership 162
- 10. Select Finish 166
- Communication Setup 167
- Serial Communications Setup 168
- Microsoft ActiveSync 169
- USB Connection Setup 171
- Using ActiveSync 173
- Ethernet Setup 174
- Installing eConnect 175
- Mobile Computer Configuration 178
- Host Computer Configuration 179
- DHCP Server Configuration 180
- Cradle Configuration 181
- Modifying Cradle Settings 182
- 7. Click OK 184
- EAP-TLS Authentication 187
- Install / View Certificates 187
- PEAP Authentication 187
- Figure 4-30. Encryption Tab 188
- Applications 191
- Table 5-1. Applications 194
- , see MSR Cameo on page 5-26 195
- , see Printing on page 5-27 195
- ScanSamp2 196
- Parameters Window 197
- Codes Window 198
- InkWiz File Browser 199
- Internet Explorer 200
- Setting up a Proxy Server 201
- Remote Desktop 202
- AudioSamp 203
- Figure 5-9. Image Window 204
- Copying Files 206
- About OTL 207
- Self Test 208
- Figure 5-15. Notify Windows 211
- Figure 5-19. MSR Window 215
- MSR Cameo 216
- Printing 217
- Chapter Contents 219
- Mobile Companion 222
- Finding WLANs 224
- Figure 6-3. Mode Tab 225
- Table 6-2. Mode Tab Fields 225
- Figure 6-8. Encryption Tab 231
- Table 6-7. Encryption Options 232
- Table 6-9. Power Tab Fields 235
- Table 6-10. Signal Fields 237
- Table 6-11. Info Fields 238
- Table 6-12. IP Status Fields 239
- Setting Options 242
- Changing Profiles 244
- Cache the Password 245
- Prevent Password Cache 247
- LEAP Usage 247
- Spectrum24 WLAN menu 248
- Mobile Unit Tab 249
- MicroAP Tab 251
- Encryption Tab 252
- WLAN Adapter Tab 254
- Password Protecting NCPA 255
- Figure 6-27. Change Password 255
- Accessories 257
- Snap-on Modules 262
- Replacing the Keypad 263
- Multi Media Card (MMC) 264
- MMC Retaining Door 265
- Single Slot Serial/USB Cradle 266
- Battery Charging 269
- Vehicle Cradle 270
- Mounting holes 271
- Self-locking screws 271
- Serial port Power port 271
- Mounting 274
- Power Connection 276
- Serial Connection 279
- Release button 280
- Spare Battery Charging 282
- LED Indicators 283
- Care and Cleaning 283
- Four Slot Ethernet Cradle 284
- AC Line Cord 285
- Power Supply 285
- DC Cable 285
- To Ethernet Hub 285
- Four Slot Charge Only Cradle 286
- Battery Charging Indicators 287
- LED Charge Indications 289
- Magnetic Stripe Reader 290
- Latch Grip 291
- (one on each side) 291
- Serial/USB Connection 293
- Magnetic Stripe Reading 294
- Cable Adapter Module 296
- UBC Adapter LED indications 299
- READY or STANDBY or FAULT 300
- CHARGING 300
- (Solid Yellow) 300
- Modem Module 301
- Connecting the Modem 305
- Modem Country Setup 306
- AT Commands 307
- Basic AT Command Syntax 309
- Commands 310
- Table 7-6. AT Command Table 310
- Modem LED Indicators 314
- Insert screws from below 316
- Pan-head Screw Holes 316
- Four Slot Cradle 317
- Slide grooves on bottom of 318
- Insert set screws 318
- Software Installation 321
- Symbol Windows CE SMDK 323
- SMDK Components 324
- Installing the SMDK 324
- Software Updates 324
- AirBEAM Smart 325
- AirBEAM Package Builder 327
- AirBEAM Smart Client 327
- AirBEAM Smart License 328
- Packages(1) Tab 329
- Packages(2) Tab 329
- Table 9-1. Package (1) Tab 329
- Table 9-2. Package (2) Tab 329
- Server Tab 330
- Table 9-3. Server Tab 330
- Misc(1) Tab 331
- Table 9-4. Misc (1) Tab 331
- Misc(2) Tab 332
- Table 9-5. Misc (2) Tab 332
- Synchronizing with the Server 334
- AirBEAM Smart Staging 335
- Table 10-1. TCM Components 341
- Defining Script Properties 343
- Updating TCM 1.X Scripts 345
- Saving the Script 345
- Building the Image 346
- Sending the Hex Image 347
- Select Transport 350
- Figure 10-9. Baud Rate Menu 351
- Previous 352
- Download File? 353
- Downloading: 354
- "Partition Name" 354
- "Device Parameters" 354
- Waiting for input 354
- TCM Error Messages 357
- IPL Error Detection 359
- Creating a Splash Screen 362
- Flash Storage 363
- RegMerge.dll 364
- Non-FFS Partitions 365
- Upgrade Requirements 367
- Desktop Emulator 369
- Software Requirements 371
- Installation Procedures 371
- Starting the Emulator 371
- \Application - Set Path to: 372
- \Platform - Set Path to: 372
- Gemini53keysplit, Split View 374
- Gemini53key, Full View 374
- Emulator Settings 375
- Emulator Tabs 375
- Emulator LEDs 375
- Emulator Tab 377
- Storage Tab 378
- Scanner Tab 379
- Spectrum24 Tab 380
- Battery Tab 381
- Status Tab 382
- Setting Description 383
- Using the Emulator 384
- Main Menu 385
- Exiting the Emulator 385
- Resetting the Emulator 386
- Troubleshooting 390
- MDM9000 Modem Module 400
- VCD9000 Vehicle Cradle 402
- Technical Specifications 403
- Mobile Computer Pin-Outs 409
- Keypad Maps 411
- 28-Key Keypad (MC9000-K) 415
- 43-Key Keypad (MC9000-K) 435
- 53-Key Keypad (MC9000-K) 446
- 3270 Emulator 456
- Table B-7. 3270 Key Functions 457
- 5250 Emulator 464
- VT Emulator Keypad 472
- • 28-key functions 482
- • 28-key character map 482
- Numerics 523
- 72-65262-03 534
- Revision A — June 2004 534
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