Symbol-technologies MC9000-K User Manual download pdf (Page 394)

MC9000-K/S for Embedded Windows® CE .NET Product Reference Guide

12-8

Four Slot Ethernet Cradle

Table 12-3. Troubleshooting the Four Slot Ethernet Cradle

Symptom Cause Solution

Attempt by the mobile computer

to ActiveSync failed.

Mobile computer removed from

the cradle while the LED was

blinking green.

Wait one minute and reinsert the mobile computer in

the cradle. This allows the cradle to attempt another

synchronization.

ActiveSync on the host

computer has not yet closed the

previous ActiveSync session.

Wait one minute and reinsert the mobile computer in

the cradle. This allows the cradle to attempt another

synchronization.

Incorrect cable configuration. Check your DHCP server and determine which IP

address was allocated to the cradle, then check

connectivity by pinging the cradle.

Communications software

improperly configured.

Perform setup as described in Chapter 4,

Communications. Check your DHCP server and

determine which IP address was allocated to the

mobile computer slot, then check connectivity by

pinging the cradle.

Mobile computer ActiveSync

disabled or not configured to

accept network connection.

On the mobile computer, tap Start - ActiveSync -

Tools - Options - Options button. Then, uncheck the

Enable PC sync using this connection: check box.

Host ActiveSync disabled or not

configured to accept network

connection.

On the mobile computer, tap Start - Settings and

double tap the Network and Dial-up Connections

icon. Edit an existing connection or create a new

connection that is configured to accept the network

connection.

During communications, no data

was transmitted, or transmitted

data was incomplete.

Mobile computer removed from

cradle during communications.

Replace mobile computer in cradle and retransmit.

Mobile computer has no active

connection.

An icon will be visible in the status bar if a

connection is currently active.

Mobile computer has

successfully connected through

the cradle, but no data is being

transmitted over the

connection.

Data is being transferred over

the S24 radio link.

Temporarily disable the radio link to force data

transmission through the cradle. Tap the wireless

LAN icon and tap WLAN Profiles from the menu.

Tap the Mode tab. Enter an in-valid value in the

ESSID: text box and tap the OK button. Verify that the

radio link has been disabled. Once the data

transmission has been completed, re-enable the

radio link.

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